i got my hp pavilion 9000, back in 2008. The first few month i didn't have any problem with it. However the hard drive died 3 month later. I called hp and under the warranty they said they would replace the hard drive. I sent my laptop/notebook to hp and got it back a week later the work order said that it wasn't changed just recovered. a few weeks later the hard drive died again. this happened for almost a two years. In 2009 i found out my battery was on recall. I called hp with overheating problems before. Now i knew why it was overheating, how ever hp refused to exchange it. Later in 2010 they told me to send them the laptop/notebook and they would fix all the problems. I sent it to them. how ever that didn't happened. I got it back with more problems then it had before. DVD/CD drive didn't work, and It was freezing up. so i contacted hp and they had me send it back to them. when i got it back 3weeks later and its missing parts.