I had someone else call a few minutes later. and he begun telling them how i was yelling at him and stuff like that. and even how i was threatening him. well after that conversation he emailed me the pictures. not exactly what i sent them. they had the laptop for a few days before they did any documentation so that gave them enough time to destroy it. i had the before pictures which show that laptop i sent had stickers on it. like the one informing users its a vista laptop. they also badly damaged to sticker on the bottom with Microsoft information. which is also not documented in hp pictures as that sticker there is still fully in place. OK i guess that shows something was done to my laptop. they had all of the numbers which means they could have contacted me and asked me before removing the stickers. the manager should have called again today. but so far he didn't. at least so or he seems to be ignoring the situation.
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