hp-dv9000-4

Finally on Friday night he manager called again. Apparently he found out hat something did happen to my laptop, while it was there. They didn't notify me, however they should have. the form stated two different numbers an they could have called any time. However they did replace the case, however i do find that its not o equal value as the case has dents. and scratches on it. Also what happened with the CD/DVD drive? still the hp doesn't want to do anything about it. right now the computer is not in the condition it was in, when i sent it to them. Well now i will have to wait for Monday. I have had enough the first few days, and have taken further actions like reporting HP to BBB.

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hp dv9000

i got my hp pavilion 9000, back in 2008. The first few month i didn't have any problem with it. However the hard drive died 3 month later. I called hp and under the warranty they said they would replace the hard drive. I sent my laptop/notebook to hp and got it back a week later the work order said that it wasn't changed just recovered. a few weeks later the hard drive died again. this happened for almost a two years. In 2009 i found out my battery was on recall. I called hp with overheating problems before. Now i knew why it was overheating, how ever hp refused to exchange it. Later in 2010 they told me to send them the laptop/notebook and they would fix all the problems. I sent it to them. how ever that didn't happened. I got it back with more problems then it had before. DVD/CD drive didn't work, and It was freezing up. so i contacted hp and they had me send it back to them. when i got it back 3weeks later and its missing parts.

Before

After






To be continued

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