hp-dv9000-4

Finally on Friday night he manager called again. Apparently he found out hat something did happen to my laptop, while it was there. They didn't notify me, however they should have. the form stated two different numbers an they could have called any time. However they did replace the case, however i do find that its not o equal value as the case has dents. and scratches on it. Also what happened with the CD/DVD drive? still the hp doesn't want to do anything about it. right now the computer is not in the condition it was in, when i sent it to them. Well now i will have to wait for Monday. I have had enough the first few days, and have taken further actions like reporting HP to BBB.

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hp-dv9000-2

Just as soon as i got my notebook /laptop from what should have been a repair. I opened the box and took it out of the box and look at it over the first thing i found were the missing an damaged stickers with the info. from the laptop. then the dvd/cd drive that was partly broken out an damaged. an the damaged screws on the case. I called Hp immidiatly. however the the first person to pickup was some guy who didn't know much English. he accused me of beingva female an hung up. the second time some guy put me on a 3 hour hold and then hung up. on that day i spent an average of 12 hours attempting to call hp and getting transfers over to tech support people who were bias of females or just didn't feel like talking finally i got trough in the middle of the night. When the guy asked me my s/n said ----w-- he kept putting in five for W how hard is it to tell the difference between a five and a w? so i requested to speak with manager. and was told i couldn't. so the guy just hung up. i called again and was finally told that i could and he would call me at about nine in the morning, the problem with my hp was not solved. about 13hours of my life wasted

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